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Building Operations / On Demand Work / Service Desk Manager
Space Planning & Management / Space Inventory & Performance / Service Desk Manager
Including a Verification for Completed Service Requests
When a service request reaches the status Completed, it can generate a Verification Step that requires that someone check
on the completion of the request.
To empower employees with sense of ownership of their request, you might wish to enable the to verify that a job was executed to their satisfaction. See Verifying
that a Request was Completed (Client)for more information.
In the Manage Service Level Agreements screen, the program includes an Add Verification button next to the Completed status.
Click on the Add
Verification button. The system displays a pop-up window for specifying the Verification Step parameters:
- You may wish to
specify a condition that the request must meet in order to generate a verification. For example, you might define that a supervisor verify all completed requests for a specific equipment item vital to the operation of the site.
- You must specify who will verify the completed work. You can choose one of the following:
- an employee
- a vendor
- a craftsperson
- a
service desk role (such as a supervisor or a requestor)
Making Modifications
The system will add a Verification Step to the Request Status
Completed panel.
- To review or
modify, click on the
icon
next to it.
- To delete, click on the
icon.
Back
Go back to Setting
Response Procedures for an SLA